Ordering and control
To streamline and control employee communication with customers
Quality of communication of your employees
To see the volume and quality of conversations of each employee and the whole company
To automate communication with customers and work in the CRM system
High level of service
To constantly ensure a high level
Personal account as a communication control system
with and managing customers
You will have a personal account, which stores data on all calls: their total number, duration, call records, list of missed calls, detailed analytics, etc.
You will have records of all calls. This means that you can listen to any conversation between the manager and the client. Having this feature motivates employees to work more efficiently. It becomes much faster and easier to resolve controversial issues and train new employees.
Control of lost calls
In the Binotel personal account you will have a special tab where all missed calls will be received. As long as the customer is not called back or he has not called again, his call does not disappear from this tab. Only with this tab you will be able to process more calls and receive up to 30% of additional sales.
Multichannel is the ability to receive multiple calls to one phone number at a time. If you connect multi-channel, customers will always be able to call your company and will never hear a "busy" signal in the handset. This will give you more calls.
Call forwarding to a group of employees
It is much better to forward calls from customers to a group of employees, rather than just one device. This will make it easier to take calls and reduce customer response time. Missed calls will be less. And most importantly - employees will stop passing mobile phones to each other, so you will forget about the chaos with phones.
Combining telephony with your CRM (integration)
All conversations of managers with clients will be automatically transferred to the CRM system. In addition, the following functions will be available: automatic opening of the client's card during a call, automatic creation of a new card, history of the client's activity.