CustomerWe were approached by TOV 'APPEL' - consulting company No. 1 on the land market. Provides a full range of services in the land direction. The company is supported by many years of experience within its own Agribusines
It is important for the customer to organize the work of the department in order to keep all communication with customers in one place. It is important that it is possible to record calls, monitor the stages of transactions, see and control the work of managers.
Installed amoCRM and connected the “My Calls” service to it, so that the sales department could record their conversations. A sales funnel was established according to the following criteria:collection of proposals;purchase.Further, managers and management track in the system at what stage of the documentation the transaction is and thus mark the status of the transaction. What was doneThe project was carried out in 3 stages:The first step was a meeting with the client. We found out what methods of communication managers and management use. Then they offered to install an alternative system - amoCRM.The second stage was the implementation of the CRM system into work. We installed amoCRM, connected the “My Calls” service to it, installed a sales funnel and connected all the ways to maintain documentation.The third stage was the training of all employees, as well as breaking up all business processes so that the management and management do not get confused indicators.