Omnichannel

Manage your customer conversations across multiple channels such as email, chat, phone, social media, and your website. Respond and perform follow-up activities without breaking a sweat.

Workflow Automation

Automate repetitive manual actions, and manage complex cross-functional service processes. Spot bottlenecks in your processes and track accountability at all times.

Platform

Connect Zoho Desk with other tools your team uses and add custom capabilities through REST APIs. You can even build your own help desk based internal apps through SDKs. Be a maker!

Self-Service

Embed a knowledge base, user community, and AI capabilities into your website, SaaS product, and mobile app, to help your customers find answers quickly.

Artificial Intelligence

Proactively triage support tickets, analyze customer sentiments, and spot anomalies in ticket traffic using Zia, the AI-powered assistant for Zoho Desk.